Services
Operator-grade chatbots for e-commerce.
FAQ & KB Design
15–30 gold-standard FAQs with ≤60-word answer patterns and links (returns portal, size charts, order lookup).
Weekly KPI Feed
Fridays: interactions, resolution rate, leads, top topics—and one improvement to ship.
CX & Policy Benchmarking
Compare clarity vs. peers; fix copy that causes repeat tickets.
Onboarding & Policy QA
Policy URLs, returns portal, size charts; load KB; verify safe deferrals.
A/B Reply Testing
Test greetings and quick-reply strips to lift self-serve rate.
Playbooks & Red-Team
Holiday/launch drills; confirm deferrals and human routing.